Passengers aboard an Air India flight to Delhi were forced to circle back to Chicago after making an emergency U-turn allegedly due to its clogged toilets. A report from View From The Wing said that 11 out of 12 toilets on the flight broke down.
“On Wednesday, Air India flight 126 took off from Chicago to Delhi. However, four and a half hours into the flight, the 11th out of 12 lavatories clogged and became inoperable. One business class toilet still worked. The airline decided to fly the four and a half hours back to Chicago,” said the View From The Wing report.
Only one toilet was left to use for over 300 people onboard the flight.
The airline confirmed the flight made a U-turn after being airborne for more than five hours due to a technical issue.
“AI126, operating Chicago to Delhi on March 6, 2025, air-returned to Chicago due to a technical issue. Upon landing at Chicago, all passengers and crew disembarked normally and have been provided with accommodation to minimise inconvenience. Alternative arrangements are being made to fly the passengers to their destination,” a statement by Air India Spokesperson said.
The spokesperson also said that full refunds on cancellation and complimentary rescheduling are also being offered to passengers if opted by them.
One customer said they had booked a first class ticket for their cousin to fly for a wedding in India using their travel LifeMiles with the Avianca airliner.
“We’re now in the midst of customer service hell with Avianca, Lifemiles and Air India to figure out how to get a refund for the miles ticket,” the frustrated client told View From the Wing.
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