TripJack, one of India’s leading B2B travel platforms, has announced the remarkable success of its Check-In Guarantee program, achieving an impressive 99.60 per cent check-in rate.
The Check-In Guarantee program was designed to address and mitigate potential check-in issues that travellers might face. By closely collaborating with hotel partners and suppliers, TripJack ensures that travel agents can offer their clients a hassle-free and enjoyable stay.
In the rare instances where a check-in is denied, TripJack has developed a seamless resolution process. Travel agents can quickly address and resolve the issue, ensuring minimal inconvenience for travellers. Additionally, TripJack offers compensation to travelers if they experience any disruption due to check-in denial, reaffirming their dedication to customer satisfaction.
Mayank Kapoor, a TripJack-registered travel agent, shared his experience: “As a travel agent, I am thrilled with TripJack’s Check-In Guarantee program. I had a customer who was denied check-in because hotel confirmation was not updated. I connected with Team TripJack, and within 20 minutes, my customer was given check-in. I am really happy with this customer-centric initiative.”
India, ranking as Malaysia’s fifth-largest source of tourists, shows a growing interest in international travel. With Malaysia’s visa-free policy valid until December 31, 2024, this partnership is well-timed to cater to the increasing demand. MakeMyTrip will offer exclusive deals and tailored holiday packages to enhance the travel experience for Indian tourists.
Speaking about the program’s success, Abdul Thingna, Vice President of Hotels & Holidays, TripJack, said, “Our primary objective is to ensure that every traveler enjoys a seamless experience. We work tirelessly and collaborate closely with our hotel partners and suppliers to ensure exceptional service, and our Check-In Guarantee program is a testament to this commitment.”TripJack’s Check-In Guarantee program exemplifies the company’s innovative approach to enhancing the travel booking process for agents and their clients. With a focus on reliability, efficiency, and customer satisfaction, TripJack continues to set new standards in the travel industry.
